Terms and Condition

Terms of Reservation

Scope of Terms - These terms govern all reservations made through our Hotel Website.
Acceptance - You accept these terms on behalf of all members of your party.
Printing of Booking Confirmation- Once you have finished your reservation, you will be given a booking confirmation via email. Kindly print this and store it for safekeeping. We would refer to this booking confirmation for any modifications or changes that would be done to your booking.
Transaction Security - When you are transacting on our website, you are assured that your information is encrypted via 128-bit SSL. This technology encrypts the information from your customer browser to our secure servers and avoids third parties intercepting and reading the data being passed during the booking session.
Confirmed Reservation - The reservation is processed and confirmed in less than a minute. You will see a confirmation page, and receive an email containing your Hotel Confirmation number and reservation details. Please save and/or print for records purposes.
Terms of Modifying a Reservation - You may modify your reservation directly through our Hotel Website 24 hours a day, 7 days a week, subject to our Modification Policy as stated in the Hotel Policies section.
Note: You will need the email address used during the previous reservation and the Payment Transaction ID before modifying your reservation.
Terms of Canceling a Reservation - You may cancel your reservation directly through our Hotel Website 24 hours a day, 7 days a week, subject to our Cancellation and No-Show Policy as stated in the Hotel Policies section. We reserve the right to charge your card for cancellation in accordance with our stated Cancellation Policies in effect at the time your reservation was confirmed.
Note: You will need the email address used during your reservation and your Payment Transaction ID to verify your identity before canceling your reservation.
Terms of a No-Show Occurrence - In the event that you do not arrive before the time specified in the Cancellation and No-Show Policy as stated in the Hotel Policies section, you have committed a No-Show. This gives us the right to charge your card for the No-Show Fees as stated there.
Hotel's Responsibility - Your contract for the room services is strictly between you and the Hotel. As such, we are solely responsible for providing you the guaranteed room accommodations and related services.
Secure Reservation Processing - Reservation processing is securely facilitated by our online reservation partners.
No Liability - Neither we, nor our online reservation partners, nor any of our directors, employees, affiliates, or other representatives, will be liable for any loss or damage arising out of or in connection with your use of any information, products, services, and/or the materials offered through this website, including but not limited to loss of data, income, profit or opportunity, loss of or damage to hotel and claims of third parties, or any indirect or consequential loss or damages, even if we and our online reservation partners have been advised of the possibility of such loss or damage, or such loss or damages were reasonably foreseeable.
Limitation of Financial Liability - In the highly unlikely event of an issue arising as pertains to a reservation, the liability to us, and/or our online reservation partners, if any, is limited to the Non-Refundable Reservation Guarantee Deposit paid at the time of the reservation.
Governing Law - Your reservation is governed by the laws of the Philippines and is subject to the exclusive jurisdiction of the courts. The reservation confirmation (if any) and these terms represent the entire agreement between you and our Hotel Website.
Customer Support services - If you have any questions about this term of reservation, you can reach us through:

ROBERTSON HOTEL

J. Miranda Avenue

Naga City, Philippines
Telephone Number: (632) 881-0774 or (632) 881-0800

Mobile Numbers: (63) 917 630 9592 globe or (63) 920 948 1191 smart
Email Address: reservations@robertsonhotelnaga.com

Privacy Policy

Privacy Policy for IOB INSTANT ONLINE BOOKING

At IOB INSTANT ONLINE BOOKING, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by IOB INSTANT ONLINE BOOKING and how we use it. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at reservation@instantonlinebookings.com.

General Data Protection Regulation (GDPR)

We are a Data Controller of your information. IOB INSTANT ONLINE BOOKING legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Information we collect and the specific context in which we collect the information: · IOB INSTANT ONLINE BOOKING needs to perform a contract with you · You have given IOB INSTANT ONLINE BOOKING permission to do so · Processing your personal information is in IOB INSTANT ONLINE BOOKING legitimate interests · IOB INSTANT ONLINE BOOKING needs to comply with the law IOB INSTANT ONLINE BOOKING will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies. If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us. In certain circumstances, you have the following data protection rights: · The right to access, update or to delete the information we have on you. · The right of rectification. · The right to object. · The right of restriction. · The right to data portability · The right to withdraw consent

Log Files

IOB INSTANT ONLINE BOOKING follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, IOB INSTANT ONLINE BOOKING uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of IOB INSTANT ONLINE BOOKING. Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on IOB INSTANT ONLINE BOOKING, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit. Note that IOB INSTANT ONLINE BOOKING has no access to or control over these cookies that are used by third-party advertisers.

Third Pary Privacy Policies

IOB INSTANT ONLINE BOOKING's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You may find a complete list of these Privacy Policies and their links here: Privacy Policy Links. You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites. What Are Cookies?

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. IOB INSTANT ONLINE BOOKING does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Online Privacy Policy Only

This privacy policy (GDPR Privacy Policy created at GDPRPrivacyPolicy.net) applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in IOB INSTANT ONLINE BOOKING. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Check-in Time	2:00 pm
Check-out Time	12:00 pm
Note: All Times indicated in the policies are expressed in GMT +8:00.

Breakfast	Additional of breakfast is chargeable at the hotel
NON-SMOKING POLICY	All rooms are non-smoking. Smoking is prohibited inside the hotel rooms and within the hotel premises. Kindly ask any hotel representative for the designated smoking are in the hotel. A penalty of PHP3,000.00 will be charge to the guest who will not comply.
PET POLICY	No pets are allowed inside the room and within the hotel.
INCIDENTAL DEPOSIT	Refundable security cash deposit of PHP1,000.00 will be required upon check-in.
Children Policy	11 years old and below is considered as a child and is free of charge in the room and 12 years old and above are considered as an adult, so it will be charged as an extra person payable at the hotel.
Extra Bed / Person Charge	Use of extra bed is chargeable at the hotel.
Rates	Rates are subject to change without prior notice and are not applicable for conference and group bookings.
Confirmation Notice	Please print the confirmation or reservation email to be presented upon check-in.
Unsuccesful Payment Charging	A reservation agent will contact you to settle this matter.

Modify/Cancel Booking